Stop Choosing Between Bots and Humans—You Need Both
I recently had a long conversation—with a chatbot. It was fast, polite, and didn’t try to sell me a webinar. Impressive. But when I asked a tricky question, I got ghosted… by a robot. That’s when it hit me: in WhatsApp marketing, automation is great—until it isn’t. Chatbots are the unsung heroes of instant replies…